Five Benefits of Field Service Management
Management of service technicians while in the field has been one of the hardest things for the business managers and supervisors in the past few decades. However, monitoring and controlling the field operations while still in the office has become easier, thanks to the field service management (FSM) software. The software is a cloud-based system that allows scheduling, monitoring, tracking, and management of the technicians’ progress during service delivery. The use of the software is increasing at an alarming rate with service companies adopting it to advance their business options, increase their revenues, and reduce their operational costs.