Internet of things is the future of field service management. It is shaping a new service world through centralized management, lower costs, better productivity, and proactive customer service. IOT provides the tools to improve field service.
What is IOT?
The Internet of things refers to small internet connected devices. IOT devices are small microdevices that monitor or perform a specific task and continually send the data to a centralized system. Any sensor can be an IOT device if it is connected to the internet. The rich data that the sensors provide can give the entire picture of system performance.
Performance data can be transmitted anywhere in the world and can at least partially replace local monitoring of the sensors. IOT devices can be connected to the net in a multitude of ways, including cellular data modem, SMS, or Wifi. Field service teams can be centrally located in order to respond to service needs.