Artificial Intelligence in Your Field Service Industry

It’s always a good thing to learn about emerging technologies and the benefits that they provide. Today, we are in an era where there is something new happening every single day, with many of these happenings being powered by emerging technologies. Service management software is one of these highly interesting fields affected by technology. AI or artificial intelligence refers to the enablement of computers and machines to perform tasks that are related to high-level intelligence.

Top 5 Ways for Field Service Companies to Improve Customer Experience

As a field service company, you only have one chance to make a great impression. There are no second chances to this. A recent survey done among field service companies reveal some fascinating facts. One of these facts involves their field service companies. These employees are the first point of face-to-face contact their customers. What they say or do greatly affects the impression the customers have on these companies. Hence, they should not only be technically skilled, but they must also know how to handle customers and impact a good experience in them. This post will look at the top five ways you can create a positive experience among your customers as a field service company.

Top 5 Emerging Technologies to Look Out for in Field Service

Emerging technologies have a significant impact on the performance of the after-sale service – service rendered after a product’s initial sale. Technologies such as wearable devices, IoT (Internet of Things), drones, 3Dprinting among others will improve the field service software, field management, and management software. After-sale service is crucial as it is the most prominent opportunity that can be used by the manufacturers to increase margins, improve the loyalty of the customers and most importantly generate revenue. The following are five emerging technologies to look out for field service.

5 Ways to Make the Most Out of Your Field Service Software

Today, any company that is keen on increasing operational efficiency should consider adopting the use of technology. By using relevant software, such a company will not only increase its market share but also stay ahead of competition. Field service software can help to improve communication within the company and streamline day-to-day operations. However, after investing in the software, it is important to make sure that you maximize Return on Investment. Depending on the nature of your business, you should identify features that will let you take advantage of the opportunities that the software presents. Here are ways to make the most of your field service software.

How IoT Assists Robots and Humans to Work Together in the Field Service

Internet of Things (IoT) data gathered from machines has been changing the field service technicians’ roles, including how field service management is done. We shall explore how robots and humans can work together to improve efficiency.

How Technology and Data Are Changing Field Work

Technology is revolutionizing the way people are performing activities in different fields. One of those fields impacted by technology is the management of field work. Different firms are using field service technology to improve how they manage activities performed by their field service technicians. It is because of the benefits that using technology has in field service management.

Augmented reality most suitable for field service

Augmented reality is taking the field service industry by storm. If you haven’t heard of it already, expect that in the next year you will. AR is a technology that blends computer generated and physical world elements. It’s a technology that promises to allow a technician to direct a customer fix without leaving the office. The ultimate goal of field service AR is to save money and provide better customer satisfaction.

The Impact of IoT in the Field Service Industry

Safety and efficiency are important for those who work in the field service industry. Many companies are investing in the Internet of Things (IoT) to improve both; for example, IoT devices enable real-time asset tracking, environment monitoring, and remote service updates. Below are important ways IoT developments are positively impacting field service industry.

Future of Field Service Technology Look Like

The Jetsons is a futuristic cartoon series that used to air in the 1960s. The Jetson Sci-Fi city featured flying cars, holograms, and robots. In the show, the Jetsons used Artificial Intelligence before we ever imagined its existence and communicated through video chat. No one expected the future of field service technology look like that back then. Even now, some of us are still skeptical about some of these things. But the Jetsons, as it turns out, weren’t too far off.

The service business is all about relationships. It’s about making customers feel like they are appreciated. And with today’s competitive global market, you are up against everyone else for winning over customers’ hearts and minds. To win, you need a solid set of strategies, tools, and tactics. One of the best things you can do for your service business is to leverage mobility. Here’s why: