How Technology and Data Are Changing Field Work
Technology is revolutionizing the way people are performing activities in different fields. One of those fields impacted by technology is the management of field work. Different firms are using field service technology to improve how they manage activities performed by their field service technicians. It is because of the benefits that using technology has in field service management.
You know very well the benefits that come with automation of various organizational activities. A key benefit of automation is streamlining the operations of the business. It starts with having superior planning and scheduling abilities. They are critical to for the organization to be able to predict changes that will occur in the environment in which the organization is operating. After that, the firm can make advance plans on how it will adapt to these changes. Also, automation will enable activities in the organizations to run smoothly, and that is by maintaining a precise sequence of events.
An example is the automation of cost management processes such as invoicing. The software will be able to perform these activities accurately and quickly compared to when it is the responsibility of humans.
2. Improved Employee Oversight
Companies that offer field work services need to keep track of their employees in the field. You can integrate a GPS tracking system into the software you adopt for your company. With the GPS you can verify the location of employees during the time you need them to be on site. You can even install the GPS on the machines the company deploys on site. It will help you ensure that the machine does not get used for other purposes other than those tasks on the site. It is difficult maintaining a 24-hour surveillance. If this is the case, you can set a geographical fence using the GPS for the workers and machines. It will notify you automatically if a machine or the field service technicians move to a location that is outside site area.
When using a manual system, it is difficult to obtain real-time feedback from the employees at the site. You will either visit the site to get feedback or make an employee come up to you. Technology will enable you to forgo all this hassle. All you have to do is provide the people on the site with a device which they can use to enter and transmit the progress. When you have such a system, you do not need to be in the office to get access to the real-time updates. You can have a device which you can use to access the field service management system remotely. A key benefit of having this powerful oversight ability is that you can detect early enough when things are going wrong on the site. Using the system, you can communicate to the technicians on-site to make the changes.
3. Optimal Use of Resources
A key objective of most organizations is to maximize the profits that they make. It will be difficult for a firm to realize this goal without using the limited resources that they have optimally. Field service technology will enable a firm to optimize the use of its resources. First, the field service management software will reduce the number of employees that the firm needs to accomplish the day to day tasks which are critical to its operation. For example, a company can use technology to record costs automatically, generate invoices and even send them to the clients. It will result in financial savings for the respective business.
Using technology will optimize different organizational processes. An example is using technology to automate dispatch processes. Technology will ensure field service technicians get the resources they need on time. Also, they will need to know where they are supposed to be and the time they need to be there. It will ensure that there is a reduced idle time and you are not wasting money paying them when they are not working. On top of that, technology will enable you to track various employee variables such as contracts, penalties, and service levels among others. Technology will improve the management of employees, and there is no doubt that technology will improve productivity in your firm.